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Submit a Complaint

The management of Aura Invest Group («AIG») has endorsed a complaint management policy concerning the funds for which AIG serves as a corporate financial advisor or as an Alternative Investment Fund Manager.

A complaint is defined as a declaration of dissatisfaction made by a complainant towards AIG, related to a contract or service rendered by AIG.

The primary goal of this policy is to safeguard investors associated with AIG’s Funds from any misunderstandings and to guarantee that complaints are processed promptly within a reasonable period.

How to File a Complaint?

Complaints can be forwarded to AIG’s «Complaints Handling Officers» by post to the following address, pertinent to the AIG entity in question:

For Corporate Finance Matters: Aura Invest Group Limited Attn: Complaints Handling Officer Hvězdova 1716/2b, Nusle, 140 00 Praga 4

For funds resident in Luxembourg: Aura Invest Group AIFM Sarl Attn: Complaints Handling Officer 20, Boulevard Royal L-2449 Luxembourg

Alternatively, complaints can be sent via email to: info@aurainvestgroup.cz.

Your complaint should encompass:

  • Your contact information;
  • A comprehensive description outlining the grounds for the complaint;
  • Any relevant documentation that could aid in understanding your complaint.

Upon receiving your complaint, we commit to the following procedure to ensure it is addressed appropriately:

  1. Upon receipt, the Complaints Handling Officer will send you a written acknowledgment within 10 business days.
  2. A detailed written response addressing your complaint will be provided within 20 business days of its receipt.